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Product Orders

In-Store Pickup

All on-line orders are processed daily prior to 12pm. You will be contacted to confirm your delivery method, either in-store pickup or drop ship.

 

If your items are in stock, you can pick up same day. We will text you when they are ready and you can pick them up any time during normal business hours at the Reception Desk. Before / after hour pickup times may be available.

 

If your items are not in stock, your order will be placed by noon on Monday for pickup that week, usually no later than Wednesday, except during the holidays and inclement weather. We will text you as soon as your shipment arrives.

 

Please note, if you missed the order deadline it will be ordered the following Monday by noon. (You may change it to drop ship if you want your goodies sooner.)

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Drop Shipments

If you have not received your item(s) within 7 business days, please contact us directly. We recommend that you pre-order your products at least 10 days prior to them being empty (or 5 days before your visit for your facial service) in order to ensure that you have what your skin needs at all times!

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At Lotus Blossom Organic Spa, we believe that in order for you to achieve your skin care goals and get 100% results, 50% is regular professional skin care treatments and 50% is your at home care regimen  with high quality professional products!

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Refund Policy

Satisfaction.

At Lotus Blossom Organic Spa, we want you to be completely satisfied with your product purchase. If you are not satisfied with your products, you may return new unopened items within 30 days of receipt for a full refund or product replacement.

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You may return opened products within 30 days for a full refund, less shipping (if applicable) as long as less than 30% of the product has been used.

 

Items That Are Not Refundable:

  • Products without original packaging

  • Products where 30% or more have been used

  • Products purchased more than 30 days from the date of return request

 

Once your return has been authorized, you can drop it off for a refund or exchange at Lotus Blossom

 

Return Shipping Labels:

If you had Epicuren® products directly drop shipped to you and prefer to mail it back, Epicuren® will provide a return shipping label for the following situations:

  • Incorrect products were shipped

  • Products received were damaged

  • Products received were defective

 

Freight costs for all other returns will be the responsibility of the purchaser.

 

Returning Items Purchased From Other Sellers:

If the item to be returned was not sold by Lotus Blossom, you will need to contact the seller where you purchased the products for the return.

Please note, that a valid receipt from Lotus Blossom is required for all returns. This policy is subject to change at any time without notice.

 

Gift certificates, packages and memberships are non-refundable. NO EXCEPTIONS.

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